How to Cancel Bangladesh Railway Ticket Online
If you need to cancel your Bangladesh Railway e-ticket, the process is straightforward when done through the official eticket railway gov bd com portal. This comprehensive guide will walk you through each step of the cancellation process, explain the refund policy, and answer common questions about ticket cancellation.
Important
You can only cancel tickets online that were booked through eticket.railway.gov.bd. Counter-purchased tickets must be cancelled at railway station counters. Eid advance and return journey tickets cannot be cancelled or refunded.
Step-by-Step: Cancel Your E-Ticket
- Visit the official website: Go to eticket.railway.gov.bd on your web browser. Make sure you are on the official Bangladesh Railway e-ticketing portal.
- Login to your account: Enter your registered mobile number and password. If you have forgotten your password, use the "Forgot Password" option to reset it via OTP verification.
- Navigate to Purchase History: After logging in, click on the "Purchase History" or "My Tickets" section in your dashboard. This will display all your booked tickets.
- Select the ticket to cancel: Find the ticket you want to cancel from the list. Click on it to view the ticket details including passenger information, seat numbers, and fare.
- Click Cancel Ticket: Look for the "Cancel Ticket" button. The system will display the estimated refund amount based on the current cancellation policy and time remaining before departure.
- Confirm cancellation: Review the refund amount and confirm the cancellation. Once confirmed, the cancellation cannot be reversed. A confirmation SMS and email will be sent to your registered contact details.
- Wait for refund: The refund will be processed to your original payment method. MFS refunds (bKash, Nagad, Rocket) typically take 24-48 hours. Card refunds (Visa, Mastercard, DBBL Nexus) may take 3-7 business days.
Refund Policy & Cancellation Charges
The refund amount for cancelled Bangladesh Railway tickets depends on how early you cancel before the scheduled departure time. The following table shows the refund percentages:
Refund Processing Times
- bKash / Nagad / Rocket / Upay / Tap: 24-48 hours after cancellation
- Visa / Mastercard / Amex: 3-7 business days after cancellation
- DBBL Nexus: 2-5 business days after cancellation
- Failed payment refund: Up to 8 business days
Important Cancellation Rules
- Eid tickets cannot be cancelled: Advance booking and return journey tickets for Eid holidays are non-refundable and non-cancellable.
- Partial cancellation: If you booked tickets for multiple passengers in a single transaction, you can cancel individual passenger tickets. The refund will be calculated based on the cancelled passenger's fare only.
- Refund to original payment method: Refunds are always processed to the same payment method used for booking. You cannot request a refund to a different account.
- Cannot reverse cancellation: Once a ticket is cancelled, it cannot be restored. You would need to book a new ticket.
- Extra coach tickets: Tickets for extra coaches during peak seasons follow the same cancellation policy as regular tickets.
Common Cancellation Issues & Solutions
Contact the Bangladesh Railway helpline at 16163 with your ticket PNR number and cancellation reference. They can track the refund status and escalate if needed.
The cancel option is only available for tickets that are more than 12 hours before departure. If less than 12 hours remain, the ticket cannot be cancelled online and no refund is available.
Try clearing your browser cache, using a different browser, or accessing the site during off-peak hours. You can also use the Rail Sheba mobile app for cancellation.
Need more help? For any issues with cancelling your Bangladesh Railway ticket, call the helpline at 16163 (toll-free, 24/7) or visit eticket.railway.gov.bd. You can also visit our contact page for more information. This guide is provided by Eticketrailwaybd.com for informational purposes only.