Have questions, suggestions, or need help? We are here to assist you with anything related to Bangladesh Railway e-ticketing.
We value your feedback and are always ready to help. Whether you have a question about the e-ticketing process, need clarification on our content, or want to report an issue with our website, please do not hesitate to reach out.
For general inquiries about our website:
info@eticketrailwaybd.com
For content corrections or updates:
support@eticketrailwaybd.com
We aim to respond to all emails within 24-48 hours during business days. For urgent matters, please include "URGENT" in your email subject line.
Eticketrailwaybd.com operates as an online-only platform. We do not have a physical office for walk-in inquiries.
Fill out the form below and we will get back to you as soon as possible.
If you need help with an actual ticket booking, cancellation, or refund, please contact Bangladesh Railway directly through the official channels listed below. Eticketrailwaybd.com cannot process bookings, cancellations, or refunds on behalf of Bangladesh Railway.
+880-2-935-3333
support@eticket.railway.gov.bd
Important: For any grievance related to tickets purchased through the e-ticket website or Rail Sheba app, notify Bangladesh Railway within 2 hours by emailing support@eticket.railway.gov.bd with your e-ticket details.
Check our FAQ section for answers to the most commonly asked questions about Bangladesh Railway e-ticketing.